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Refine Your Health, Refine For Life.

Shipping & Returns Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return any item within 15 days of your purchase.

1. Please email info@refinepharmaceuticals.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
Refine Pharmaceuticals
Returns Department
11805 Chimney Rock Rd, #31057
Houston, TX 77035

3. Include in your package a signed letter stating the reason for your return and a copy of the original receipt.

Return Exceptions

Some items can not be returned if they are opened or used. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this may be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is new and unused, you will not be subject to a restocking fee in this case, but you still will have to pay for return shipping.

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